Refund policy

In order to process a return or an exchange, please contact us for a return authorization.

IMPORTANT: To ensure a smooth and hassle-free return, exchange, or refund process, customers are requested to record a clear video while opening the package. The video should start before opening the sealed package and continue without interruption until the product is fully visible. This video will help us verify any claims related to damaged, defective, missing, or incorrect items and will speed up the resolution process. Claims submitted without an unboxing video may not be eligible for return, exchange, or refund.

We accept returns and exchanges within 5 DAYS of delivery. The returned items must be received in new and unused condition.

We offer refunds/exchange only if the product is damaged or not working properly, and not in any other condition.

RETURNS & EXCHANGES

We offer easy returns &  exchanges on all orders. To return an item, please contact us and send us a video of the defective/damaged product and we will generate a return authorization for you after verifying it. Returns are only accepted for items purchased directly from our website. The item(s) must be unused and in original packaging. To complete an exchange, place a new order for the item you would like. Please contact us with your order number and we will create a return authorization for your previous item.

REFUNDS

Once we receive the return order, it will take 3-5 business days for a refund to appear on your statement. If 3-5 business days have passed and you still don’t see a refund, please feel free to contact us at support@yorbucket.in

 

INVALID REASONS

Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at YorBucket. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

CANCELLATIONS

In the event you wish to cancel your order, please contact us at support@yorbucket.in

If the order has already shipped, we would be unable to stop the package.